Betting Rules

General betting rules

By placing a bet, you confirm that you have read and accepted the rules that apply to the relevant game or betting product. You are also responsible for ensuring that your use of the website is lawful in the place where you are located. Rich Papa Casino may restrict access to products, games or features where required by law, regulation, technical limitations or internal operating requirements.

You must use your own account when placing bets. An account must not be shared, transferred, sold or used by another person. You are responsible for keeping your login information secure and for checking that the details connected with your account remain accurate. If you believe that another person has accessed your account, stop using the account and report the issue through the available support channels as soon as possible.

Player eligibility

• You must meet the applicable minimum age requirement and any other legal eligibility requirement before opening or using an account.
• You must provide information that is complete, accurate and current when requested.
• You must not use the website if online gambling is prohibited for you under applicable law or under a restriction placed on your account.
• You must not create multiple accounts for the purpose of obtaining an unfair advantage, avoiding a restriction or interfering with account checks.
• You must not allow a person who is not eligible to use your account or place bets on your behalf.

Account verification may be required before an account can be used fully, before certain transactions can be processed or when a review is needed. You may be asked to provide documents or information to confirm your identity, age, payment ownership or source of funds. Reviews are carried out in accordance with the relevant policies and legal obligations. Failure to provide requested information may affect access to the account or associated services.

Placing and managing bets

Before confirming a wager, check the selected game, bet type, stake and any displayed terms. A bet is generally considered placed when it has been accepted by the website and recorded in the relevant account history. Selecting an option or entering a stake does not necessarily mean that a bet has been accepted. The account history or confirmation shown on the website is the best place to check whether a wager has been recorded.

Before you place a wager

1. Select the game or betting product you wish to use.
2. Review the available betting options, displayed odds or values, stake information and applicable game rules.
3. Enter or select your intended stake and check the total amount before confirmation.
4. Confirm the wager only after making sure that the selection is correct.
5. Keep a record of the confirmation or review the account history if you need to check the status of the wager.

Once a bet has been accepted, it may not be changed or cancelled unless the relevant game rules or website terms expressly allow this. You should not assume that a bet can be withdrawn simply because an event or game has not yet started. If a transaction appears to have failed, do not repeatedly submit the same wager without first checking the account history, as this could result in more than one accepted bet.

The stake shown at the time of confirmation is the amount associated with the wager. You are responsible for reviewing the currency, stake and balance before playing. Available betting options, stake ranges and game features may vary by product, account status, location, payment method, technical availability or other applicable conditions. Any limits or restrictions displayed on the website apply to the relevant bet or account.

Technical interruptions

Internet connections, devices, software, payment services and game systems can experience interruptions. If your connection is lost, a screen does not load or a message is displayed, check your account history before trying again. A wager that was accepted before an interruption may still be valid even if the result was not immediately shown on your device. If a wager cannot be completed or identified, it may be reviewed using the available transaction and system records.

Games, outcomes and settlement

Each game or betting product has its own rules. You should read the paytable, game information, betting instructions and any displayed rules before placing a wager. These materials explain how results are determined, which combinations or outcomes qualify, how ties or special outcomes are treated and how any return is calculated. If a product-specific rule differs from this general information, the product-specific rule normally applies to that product.

Casino games

For games such as slots, roulette, blackjack, baccarat, video poker or live dealer products, the result is determined according to the rules and systems used for that game. The displayed paytable or rules may explain winning combinations, card values, dealer actions, special features, bonus rounds and other conditions. A result is not changed because a similar result occurred recently, because a player has experienced a losing run or because a particular outcome appears due.

Random outcomes are independent unless the game rules specifically state otherwise. Previous spins, hands, rounds or results do not guarantee or predict a future outcome. No strategy can guarantee a win. You should only stake money that you can afford to lose and should avoid increasing your stake to recover previous losses.

Results and settlement

• Bets are settled using the official result or result record applicable to the relevant product.
• Any return is calculated according to the displayed rules, paytable, odds or other applicable terms.
• A bet may be voided, cancelled or reviewed where required by the game rules, a technical error, an operational issue or an integrity concern.
• If a displayed result or account entry appears incorrect, the relevant transaction may be checked against system records and other available information.
• Where a promotion, feature or special game condition applies, its separate terms may affect eligibility, use or settlement.

Rich Papa Casino may correct an obvious error in a displayed price, value, result, balance or account record. An obvious error may include information that is clearly inconsistent with the relevant game rules or that has been displayed because of a technical or administrative mistake. Where an error affects a wager, the wager may be reviewed and handled in accordance with the applicable terms and the circumstances of the error.

If you believe that a bet has been settled incorrectly, review the wager details and raise the issue through the available support channels. Include the relevant account or bet information where possible, but do not share your password or other unnecessary security information. A review may require checking the game record, transaction history, time of play and system data.

Fair play, account security and responsible gambling

Fair and permitted use

Players must use the website fairly and honestly. You must not interfere with a game, manipulate a result, exploit a software fault, use automated tools, scrape website content or attempt to gain an unfair advantage. You must not use another person’s payment method without proper authority, submit false information or take part in activity designed to disguise the source or destination of funds.

Suspected fraud, collusion, cheating, money laundering, account misuse or other prohibited conduct may result in an account review. Access to some or all services may be restricted while a review is completed. Any action taken will be handled under the applicable terms, policies and legal requirements. You should not attempt to open a new account to avoid an existing restriction or review.

Account and payment security

• Choose a strong, unique password and keep it confidential.
• Log out after using a shared or public device.
• Check your account history and payment activity regularly.
• Do not respond to requests for your password or security codes through unverified messages.
• Tell the available support team promptly if you notice activity that you do not recognise.

Responsible gambling

Gambling should be treated as entertainment, not as a way to make money or solve financial problems. Set a budget before you play and decide how much time you are comfortable spending. Take regular breaks, keep gambling separate from essential household spending and never chase losses. Alcohol, stress and strong emotions can affect judgement, so consider avoiding gambling when you are not feeling in control.

If gambling is becoming difficult to manage, use the responsible gambling tools and account restrictions available on the website. You can also seek independent help from an appropriate gambling support service in Australia. If you have chosen to take a break or close an account, do not create another account to continue playing. Contact the available support channels if you need information about account restrictions, self-exclusion or other safer gambling options.

These Betting Rules provide general information and do not replace the full Terms and Conditions or the rules displayed for a particular game. The applicable version is the version published on the website at the relevant time. If you have any question about a wager, stop playing until you understand the applicable rule and have checked the relevant information.