Privacy Policy

Information we may collect

Rich Papa Casino may handle information that is provided directly by a player, collected when the website is used, or received from service providers that help operate the casino. The information collected depends on the services used, the account activity involved and the checks that may be required before certain services can be provided. We aim to collect information that is reasonably necessary for operating the website, supporting players and meeting applicable obligations.

Account and contact details

When an account is opened or updated, the site may handle details such as a player’s name, date of birth, residential information, username, password, telephone details and email address. It may also record preferences, account settings, messages sent to support and information supplied when a player participates in account or promotional activities. Passwords and similar security credentials should be protected by players and should not be shared with other people.

Identity and verification information

For identity, age, account security and responsible operation purposes, the site may request information or documents that help verify a player. This can include identity documents, proof of address, information about the source or ownership of funds where appropriate, and records of verification checks. Verification information may be reviewed by specialist service providers or other parties that assist with identity, fraud and risk checks.

Payment and transaction records

The site may receive or create records about deposits, withdrawals, wagers, wins, losses, refunds, payment methods, account balances and related transaction activity. Payment providers may process payment information directly. The casino may receive information needed to confirm a transaction, manage an account, investigate an issue and meet financial, security or record-keeping requirements. Complete payment card details may not be retained by the casino where payment processing is handled by an external provider.

Device, usage and cookie information

When a player visits or uses the website, technical information may be recorded. This may include an IP address, browser type, operating system, device identifiers, language settings, pages viewed, links selected, approximate location, access dates and times, referral information and information about how the website is used. The site may also handle cookie identifiers and similar technologies. These details can help keep the website secure, remember settings, understand performance and identify unusual activity.

How information is used

Personal information may be used for the following purposes. The purpose for using particular information depends on the circumstances and the services involved.

• Creating, maintaining and administering a player account.
• Providing gaming, payment, account and website services requested by a player.
• Confirming identity, age and eligibility, and completing verification checks.
• Processing deposits, withdrawals, refunds and other account transactions.
• Detecting, preventing and investigating fraud, money laundering, scams, collusion, account misuse and other suspicious or unlawful activity.
• Protecting the security, reliability and integrity of the website, systems, games and payment processes.
• Providing customer support, responding to questions and resolving complaints or technical issues.
• Understanding website use, testing features, improving content and maintaining service quality.
• Sending service messages about accounts, transactions, security, changes to services or this Privacy Policy.
• Sending marketing or promotional communications where this is permitted and where any required consent or preference has been provided.
• Managing responsible gambling tools, account restrictions and other player protection processes where relevant.
• Meeting applicable obligations, maintaining records, establishing or defending legal rights, and responding to lawful requests or disputes.

Some processing may be necessary to provide the services requested by a player. Other processing may be carried out because it is required for security, fraud prevention, compliance or business administration. Where marketing relies on consent, a player may withdraw that consent at any time using the process described below. Withdrawing marketing consent does not necessarily stop service-related messages that are needed to operate an account or complete a transaction.

When information may be shared

Information may be shared with service providers and professional advisers that help operate the website and related services. These parties may include payment processors, identity and verification providers, fraud and security services, technology and hosting providers, customer support tools, analytics providers and communications platforms. They are expected to handle information only for appropriate business purposes and with suitable safeguards.

Information may also be disclosed when necessary to process a transaction, protect players or the website, investigate suspected misconduct, respond to a valid legal request, meet an applicable obligation, resolve a dispute or protect the rights and safety of the casino and other people. If a business activity or service is reorganised, information may be transferred as part of that activity, subject to appropriate handling requirements. The casino does not intend to sell personal information as a product.

Cookies, security and retention

Cookies and similar technologies

Cookies are small files or similar technologies that can be stored on a device when a player visits a website. Rich Papa Casino may use essential cookies to support log-in sessions, account functions, security and navigation. Other cookies may help remember preferences, measure website performance, understand traffic and improve content or communications. Some cookies may be provided by service providers working on the casino’s behalf.

Players can manage or remove cookies through their browser settings. A browser may also allow a player to block some or all cookies, or to receive a notice before a cookie is stored. Blocking essential cookies may affect log-in, account functions, payments, games or other parts of the website. Browser settings vary, so players should check the help information for their chosen browser or device.

Security measures

Reasonable technical, administrative and organisational measures may be used to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures can include access controls, account security procedures, monitoring, encryption or other protections appropriate to the information and the risks involved. No website, internet connection or electronic storage system can be guaranteed to be completely secure. Players should use a strong, unique password, keep devices updated and contact support promptly if they suspect unauthorised account activity.

Storage and retention

Personal information may be stored by the casino or by service providers in locations needed to operate the website and provide related services. Where information is handled by a provider, appropriate arrangements are intended to support secure and lawful processing. Information is generally kept only for as long as it is needed for the purposes described in this policy, unless a longer period is required for security, dispute resolution, business records or other legitimate purposes.

Closing an account does not always result in the immediate deletion of every record. Some account, identity, payment, transaction, security and support records must be kept for a period required by law or for other valid compliance and protection purposes. Once information is no longer required, it may be securely deleted, anonymised or otherwise handled so that it is no longer used to identify a player.

Your privacy rights and how to contact us

Depending on the circumstances and applicable requirements, players may have rights in relation to their personal information. These rights may include asking what information is held, requesting a copy, asking for inaccurate or incomplete information to be corrected, requesting deletion, and withdrawing consent to marketing. A request may be limited where information must be retained, where deletion would affect a legal or security obligation, or where another valid reason applies.

Making a data request

To exercise a privacy right, ask a question about personal information or withdraw consent to marketing, email support@richpapacasino.click. Please explain the request clearly and include enough information for the relevant account or records to be identified. For security, reasonable steps may be taken to confirm the identity of the person making a request before information is disclosed or account details are changed.

• Access: request information about the personal data held and, where appropriate, a copy of that data.
• Correction: ask for information that is inaccurate, outdated or incomplete to be corrected.
• Deletion: request removal of personal information where it is no longer needed or where deletion is otherwise available.
• Marketing preferences: withdraw consent to marketing communications or ask for marketing messages to stop.
• Questions and complaints: contact the same email address with concerns about how personal information has been handled.

A request to delete information may involve closing an account or stopping a particular service, and it may not remove records that must be retained. Similarly, opting out of marketing does not affect essential notices about account security, transactions, verification, service availability or important changes. Where a request cannot be completed in full, the reason and any available alternatives may be explained.

Changes to this policy

This Privacy Policy may be updated when services, technology, security practices or applicable requirements change. The current version will be made available on the website, and material changes may be communicated through an appropriate account or website notice. Players should review this page from time to time to understand how information is handled. By continuing to use the website after an updated policy takes effect, a player acknowledges the updated information practices to the extent permitted by applicable requirements.