Responsible Gaming

Make gambling a positive choice

Gambling involves risk, and there is no guaranteed way to win. Games are based on chance or other factors that cannot always be predicted. A previous win does not make another win more likely, and a losing session does not mean that a win is due. It is important to treat every wager as a personal entertainment choice rather than an investment.

Before you play, decide how much time and money you are comfortable spending. Only use money that you can afford to lose after essential costs and financial commitments have been covered. Never use rent, mortgage payments, household bills, borrowed money or funds needed for food, education or other necessities.

A clear plan can help you stay in control. Set a spending amount and a time limit before starting, then stop when either limit has been reached. Do not increase your budget because you are winning, losing or feeling pressure to continue. Take regular breaks and avoid playing when you are tired, upset, stressed or affected by alcohol or other substances.

• Think of gambling as entertainment, with a cost similar to other leisure activities.
• Set a personal budget before you begin and keep to it.
• Set a time limit and take breaks during longer sessions.
• Keep gambling separate from essential household spending.
• Do not chase losses or try to win back money quickly.
• Never gamble to escape personal, financial or emotional problems.
• Keep your account information private and do not allow other people to use your account.

Tools and steps to help you stay in control

Depending on the account and services available, online gambling platforms may provide tools that help customers manage their play. These can include deposit or spending controls, session reminders, activity information, cooling-off periods and self-exclusion options. The availability, operation and conditions of these tools may vary, so review the information shown in your account and ask the relevant support team if you need help understanding an option.

Set limits before you play

A limit is most useful when it is set before gambling begins. Consider separate limits for money and time, and choose amounts that will not affect your normal expenses. Once a limit has been reached, stop playing. Do not change a limit during a session simply to continue gambling.

Take a break when you need one

A cooling-off period can provide space away from gambling for a chosen period. Use a break if you notice that gambling is taking more attention than usual, affecting your mood or becoming difficult to control. A break can also be useful after a significant win or loss, when emotions may influence decisions.

Consider self-exclusion

Self-exclusion is a voluntary decision to stop gambling for a defined period or until further notice. If you feel unable to control your gambling, self-exclusion may be an important step. Read the applicable terms carefully, including what happens to access, accounts and any existing transactions. Self-exclusion should be treated seriously and should not be replaced by opening another account or using another person’s account.

Monitor your activity

Review your deposits, withdrawals, wagers and time spent playing. Looking at your activity regularly can make patterns easier to identify. If the amounts or time are increasing, or if gambling is becoming more frequent than intended, stop and consider using a break, limit or exclusion option.

Recognising when gambling may be a problem

Problem gambling can affect anyone, including people who began by gambling casually. It may develop gradually, and a person may not recognise the impact until it affects finances, relationships, work, study or wellbeing. You do not need to wait for a serious crisis before asking for help.

The following signs may indicate that gambling is becoming difficult to manage:

• Spending more money or time gambling than you planned.
• Trying to recover losses by placing larger or more frequent bets.
• Feeling restless, irritable or anxious when you cannot gamble.
• Thinking about gambling throughout the day or finding it difficult to focus on other activities.
• Hiding gambling, losses or account activity from family, friends or other people.
• Borrowing money, selling possessions or missing bills because of gambling.
• Using gambling to manage stress, sadness, loneliness, anger or other difficult feelings.
• Arguing with people close to you because of gambling.
• Neglecting work, study, health, sleep or other responsibilities.
• Attempting to stop or reduce gambling but returning to it repeatedly.

One sign may be enough to take action. Start by stopping play and being honest about what has been happening. Write down your gambling expenditure, remove access to available funds where practical and tell someone you trust. A trusted person may help you keep to a plan, review finances and access professional support.

If you are worried about another person’s gambling, choose a calm time to talk. Use specific observations rather than blame, explain how the behaviour is affecting you and encourage the person to seek help. You cannot control another adult’s decisions, but you can set boundaries around money, shared accounts and the effect gambling has on your household.

Getting support in Australia

Support is available for people who gamble, as well as for family members, friends and others affected by gambling. You can speak with a qualified gambling counsellor, health professional or recognised Australian gambling support service. These services can help you understand your gambling, plan a break, manage financial concerns and work through the reasons you may be gambling.

If you prefer not to speak with someone immediately, start with a self-assessment or written plan from a reputable gambling support organisation. Keep in mind that online information is general and may not address your personal circumstances. A qualified professional can provide guidance suited to your situation.

1. Stop gambling for now and avoid making decisions while upset or under pressure.
2. Write down the amount of time and money gambling has involved recently.
3. Use available account limits, cooling-off or self-exclusion tools where appropriate.
4. Tell a trusted person what is happening and ask for practical support.
5. Contact a qualified counsellor, health professional or recognised Australian support service.
6. Review your financial arrangements and seek independent financial guidance if debts or unpaid bills are involved.
7. If gambling is connected with severe distress or an immediate safety concern, contact an appropriate emergency or crisis service without delay.

Our approach to player wellbeing

Responsible gaming is a shared responsibility. You are responsible for making informed decisions and using available controls, while Rich Papa Casino aims to provide clear information about safer gambling practices and account-management options. We may have procedures for responding to concerns about gambling behaviour, account access or requests for assistance. Any action taken will depend on the circumstances and the applicable rules.

Rich Papa Casino does not guarantee that any tool or limit will prevent gambling harm on its own. Controls work best when combined with a realistic budget, regular breaks, honest conversations and professional support when needed. If you believe gambling is no longer enjoyable or is causing harm, stop playing and seek help rather than trying to manage the situation through further gambling.

For questions about responsible gaming features or account restrictions, use the support channel available through the website. Do not send sensitive financial or identification information through an unverified contact method. Protect your login details, and contact support promptly if you believe another person has accessed your account.